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Preparing for New IS Initiatives
Company
Profile
This company
was a well-known entertainment facility with nationally acclaimed
entertainers, a four-star hotel and casino gaming just
outside of the Twin Cities had some challenges.
The
Problem
The Director
of Information Systems faced staffing challenges, high
demand for additional information systems services from
all areas of the company and a looming Windows 2000
migration. He knew he needed a well-trained staff and a
plan to move his department forward to meet the growing
demand for his area’s services. They also identified
other areas of concern about the legacy applications
their group was supporting, the projected growth of
their organization and industry and the need to hire and
retain high quality employees to support the diverse
business unit’s technical needs.
How did he
prepare? By working with their SMART team.
The Solution
The
organization had already established a good working
relationship with their SMART team about their
Windows 2000 migration training needs. After discovering
that their concerns were not limited to Windows 2000,
the SMART team helped them to identify and move
appropriately in assessing their team.
The
SMART team surveyed managers and key staff members to
understand the current job roles and current and future
IS-related projects. The IS staff was also surveyed to
understand their current skill levels and tasks
performed on the job. Based on this information,
targeted learning plans were created to get the staff’s
skill levels to those required by their roles, future
career goals and project involvement.
The
Success
As a result
of using our SMART tool, this company achieved the
following goals:
An increased
staff retention and job satisfaction levels
- Searchable
skills mapped appropriately to organizational roles
and projects
- Staffing
decisions made easier with accurate job role and staff
skill information
- Career
options, job descriptions and advancement requirements
identified and quantified
- Risks associated with unprepared staff members and
current/future projects and required skills identified
Contact US today to see
how we can help your organization capitalize on staff skills.
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